We are proud to be able to ship our creations across Canada and around the world, and we are committed to ensuring that your order reaches you safely and on time.

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1. Shipping to Canada: We offer simple and affordable pricing for shipping anywhere in Canada. Standard shipping costs are only $3.95 to any destination in Canada.
    

2. International Shipping: For our customers outside of Canada, shipping costs will be calculated based on the destination. You will see specific shipping costs when completing your order, based on your shipping address.

We would like to remind you of the importance of choosing the tracked delivery option when ordering. Opting for standard delivery at $3.95 is an economical option, but please note that this method does not include detailed tracking of your package.

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By choosing standard delivery, you are aware of the risks associated with potential disruptions in the Canada Post delivery network. Unfortunately, we cannot take responsibility for lost packages or delivery issues that may arise without detailed tracking.

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To ensure a worry-free shopping experience and receive your package safely, we strongly recommend that you select the tracked delivery option when placing your order. This option provides complete visibility of the progress of your package and makes it easier to monitor its status in real time.

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We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us. We are here to offer you the best possible service.

We would like to inform you that we have chosen Canada Post as our partner for the delivery of your orders. We have full confidence in the quality of their services and their well-established delivery network.
 

When you purchase from us, your package will be shipped via Canada Post, a company known for its reliability and commitment to customer satisfaction. Choosing Canada Post is part of our approach to ensuring that your products reach you safely and on time.
 

If you have any specific questions about the delivery of your order, please do not hesitate to contact us. We are here to provide you with all the assistance you need.

We appreciate your trust in our company and in our choice of logistics partner.

Dear clients,

Your satisfaction is our top priority, and we understand that sometimes unforeseen circumstances may arise during the shipping process. If, upon receipt of your creation, you notice that it is damaged, please follow the steps below to allow us to resolve this problem quickly:
 

1. Send us an email atinfo@bijouteriedelmaire.com including a clear photo of the broken product. This will help us assess the extent of the damage.
    

2. You also have the option of using our contact form available on our website. Be sure to provide as much detail as possible and attach the photo of the damaged product.
    

Our Customer Service is committed to examining your situation as quickly as possible. We will do our best to resolve the problem efficiently and provide you with a suitable solution.
 

We understand that these situations can be disappointing, and we appreciate your cooperation in allowing us to quickly resolve any issues with your order.

Please do not hesitate to contact us if you have any further questions or concerns. Please choose [your business name] for your unique creations.